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Support

We're here to help. Find answers below or send us an email.

Frequently Asked Questions

How many free scans do I get?

The free tier includes 3 AI-powered pour analyses per month. Crema Pro is unlimited. Your scan count resets on the 1st of each month.

What is Crema Pro?

Crema Pro gives you unlimited scans, Duo-Photo and Milk+Pour capture modes, Skill Tracks, Coach Insights, the monthly Coach's Brief with its Focus Drill, Streak Freeze tokens, Before & After Brag Cards, and Progress Collage export. $4.99/month or $39.99/year with a 7-day free trial.

How do I cancel my subscription?

Open the Settings app on your iPhone → tap your name → Subscriptions → Crema → Cancel Subscription. Cancellation takes effect at the end of your current billing period.

Is my data private?

Yes. Your pours, journal entries, and profile are stored locally on your device only — we don't have servers that hold your personal data. When you submit a pour for analysis, the image is sent to Anthropic's AI service to generate your feedback, then returned to your device. See our Privacy Policy for full details.

Why was my pour rejected before analysis?

Crema runs a local quality check before sending your image for AI analysis. If your photo is too blurry, too dark, or doesn't clearly show a coffee cup, it will be rejected. You can tap "Submit Anyway" to override and send it regardless.

My score seems off. What should I do?

AI scoring works best with a clear, well-lit photo taken from directly above your cup. Try re-capturing in better light with the cup centered in frame. If you consistently disagree with scores, please reach out — your feedback helps us improve.

How do I restore my Crema Pro purchase on a new device?

Open Settings in Crema → tap "Restore Purchases". Make sure you're signed in to the same Apple ID you used to purchase.

What milk types does Crema support?

Crema supports whole dairy, oat, almond, soy, and coconut milk. Set your preferred milk in your Barista Profile — your AI feedback will be calibrated accordingly.

Still need help?

Send us an email and we'll get back to you as soon as possible.